Purchase Status

Topic: Purchase Status (Read 1378 times) previous topic - next topic

Purchase Status

March 22, 2021, 12:19:47 PM

Hi all,

Yesterday I pay $50 using my credit card to buy a Standard Mini Licence.

In Purchase page here, it said "After completing payment, you will receive an email with your Product Key. The email should arrive 10-15 minutes after purchase." but until I write this post, I don't get the key.

Then I send them a message via chat and contact us form, still no response.

I think I need my refund. Can somebody help or have any suggestion about this ?

Thanks

-R

Re: Purchase Status

Reply #1 – March 22, 2021, 12:54:10 PM

Hi @ronnysadamhusen‍, if you contacted the support you will get a response from them. And when contacting them make sure to describe your issue or the reason for contacting them, these are the messages they focus on first before others.

Re: Purchase Status

Reply #2 – March 22, 2021, 01:03:27 PM

Hi @willvin thanks for your feedback.

I did that. But no response until now.

I'll wait again until tomorrow.

-R

Re: Purchase Status

Reply #3 – March 23, 2021, 01:22:10 PM

Hi all,

Just give an update.

The phprad team has send me an activation code via chat support.

They said they had some issue with their payment system but still works.

Thanks.